FAQ
We’ve put together a list of questions that we are asked about CPOMS all the time.
If you have another please don’t hesitate to ask.
No, in the same way in which all staff would not have access to the designated persons file, they do not have access to all of the information you have on CPOMS. Staff without the CPOMS Authenticator App, which allows relevant members of staff access via Two-Factor-Authentication, can record information for you in the same way in which they might have traditionally filled out a paper based referral form – they cannot search the system for information.
If you choose to give a member of staff access via the CPOMS Authenticator App, you can restrict what they see along category or year group lines.
One of the key benefits of CPOMS is how intuitive it is to use.
Our Knowledge Base resource suite has a vast array of training resources to help elevate your CPOMS usage. From the basics all the way up to more advanced tips and tricks.
We have short bitesize training videos for those quick questions as well as longer on demand webinars for areas of the products.
Also join us on our live webinars on a vast array of topics, both contextual and system functionality
If you’d like to learn more about our different resources please contact us on [email protected]
CPOMS is a hosted solution and as such has no significant impact on your IT infrastructure within school. All you will need is a device with access to the internet and that’s it! It will work on a smartphone as well as a tablet and can even provide you with access to key information while you are outside of school.
Yes, CPOMS will work on any device with access to the internet. Non-key holding members of staff will simply need access to a device with an internet browser. Those members of staff with higher levels of access to sensitive information will be able to download the CPOMS Authenticator App which will give them full access from an iPad or iPhone. The App is also available on Android and can be downloaded free of charge from the relevant App Stores.
We do not set a limit as to the number of non-key holders you can have. We would encourage you to have as many members of staff as you think necessary to have access to the system for the purposes of recording incidents. In the same way in which a teacher, member of your admin and support staff or lunchtime supervisor might record information on piece of paper now, they can record information on CPOMS. The relevant people are then alerted and can respond accordingly.